REFUND POLICY

At Swimlest, we are committed to ensuring your satisfaction with every purchase. If you experience any issues with your order, we offer a 30-day return policy under the conditions outlined below.

Eligibility for Returns

  • You have 30 days after receiving your item to request a return.
  • Returns are only accepted if your product is damaged or defective.
  • The item must be in its original condition, unworn or unused, with tags attached, and in its original packaging.
  • A valid receipt or proof of purchase is required to process your return.

To initiate a return, please contact us at 📧 contact@swimlest.com. If your return request is approved, we will provide you with:
✔ A return shipping label
✔ Detailed instructions on how and where to send your package

🚨 Items returned without prior authorization will not be accepted.

Damaged or Defective Items

We ask that you inspect your order upon arrival and contact us immediately if:
✔ The item is defective or damaged
✔ You received the wrong item

Our team will assess the issue and take the necessary steps to resolve it promptly.

Non-Returnable Items

Certain items are not eligible for returns, including:
❌ Perishable goods (e.g., food, flowers, plants)
❌ Custom or personalized products (e.g., special orders)
❌ Personal care items (e.g., beauty products)
❌ Hazardous materials (e.g., flammable liquids, gases)

Unfortunately, we do not accept returns for:
❌ Sale items
❌ Gift cards

For questions about specific items, please reach out to 📧 contact@swimlest.com.

Exchanges

If you need to exchange an item, we recommend:
1️⃣ Requesting a return for your current item.
2️⃣ Once your return is approved, place a new order for the replacement item.

This ensures a faster and smoother exchange process.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved or denied.

✔ If approved, the refund will be processed automatically to your original payment method.
✔ Please note that it may take a few business days for your bank or credit card provider to reflect the refund.

For further inquiries, please contact us at:
📧 contact@swimlest.com
📱 WhatsApp Support
📸 Instagram DM

We appreciate your trust in Swimlest and are always here to assist you! 🌊